Shipping & Delivery ⋆ Aruhana

Shipping & Delivery

Shipping and delivery times

Get a live updated delivery estimate by adding the product to the cart and fill in your address in the calculator on the cart page.

Our products are made and shipped to you in 2-5 days. The delivery time and price depends on your location and the shipping method.

DestinationAverage Delivery Time
Europe4-12 days
Australia4-12 days
New Zealand7-14 days
Average delivery time from order placement

Most products process and ship in 2-3 business days. The processing period is included in the above delivery time table. During busy periods (e.g. Christmas, Black Friday) the shipping time will be longer.

If you are shopping from Denmark, we advice you to visit aruhana.dk for locally produced posters with faster shipping times.

Where do you ship from?

To ensure fast delivery, we cooperate with printing houses in the US, EU and AU. We produce and ship your order from the nearest possible facility.

Do you ship internationally?

We ship to Europe and select countries. If you cannot select your country or area on the check-out page, we are sorry that we cannot serve you at the time being.

Currencies

All prices are in Euro.

Can I track my order?

Yes, once your order has been shipped, we will send you the tracking number.

Are there any additional fees?

We ship your order from a location in your region or country if possible, but your order may be subject to import duties, fees and additional taxes collected by your local authorities. As the customer, you are responsible for paying these.

Why did I only receive part of my order?

Products that cannot be packed into one box or tube are shipped out separately.

If one product out of more items in your order is out of stock at the nearest printing house, it is shipped from a different facility.

I didn’t receive my order – What should I do?

If you didn’t receive your order within two weeks from the expected delivery date, contact us using the Customer Service Form

How do I cancel my order?

If you made a mistake in your order, you must contact us immediately and ask for a cancellation.

You are entitled to cancel your order until the order has been processed by us. Once your order is processed, it is handed over to the printing house and cannot be canceled.

To cancel an order, send an email with the order details to [email protected] and the text “Cancel” as the subject.

Can I change the shipping address?

If you entered a wrong shipping address, you must contact us immediately and ask us to cancel the order. Once your order is processed by us, the order cannot be changed or cancelled.

To cancel an order, send an email with the order details to [email protected] and the text “Cancel” as the subject.

What happens if I refuse delivery or don’t pick up my parcel?

Parcels that are undeliverable will be returned and we will charge you a fee of EUR 20 to cover the double shipping costs and handling expenses.

Why do i need to enter my phone number?

As a security measure, your phone number is needed for two-factor authentication of your online payment (3D secure).


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